Post-Install Assurance

Engineered to last. Guaranteed.

A plain-language workmanship warranty on every install we perform. Submit a claim with a site reference and photos — we respond within one business day.

01 // Coverage

12-Month Coverage

Standard SLA: 48-Hour Assessment
01

Workmanship

Every install we perform is covered against installation defects for 12 months — fasteners, mounting, alignment, finish.

COVERAGE
12 MONTHS
RESPONSE
48 HR ASSESSMENT
02

Documentation

Closeout photo package + signed completion sheet sent the same day as the install. Permanent reference for any future claim.

DELIVERY
SAME DAY
FORMAT
PHOTO + PDF
03

Field Re-Service

If the install needs adjustment — re-anchor, re-align, re-mount — the truck rolls inside the coverage window at no cost.

TRUCK ROLL
INCLUDED
PARTS
EQUIVALENT SPEC

  1. Submit Assistance Request

    Email sales@sotosignage.com with the site reference ID, timestamped photos of the issue, and the install date.

  2. Assessment

    A project manager reviews the request within 48 hours and replies with the proposed remedy + schedule.

  3. Field Service

    Bilingual crew dispatched on the agreed window. Re-service photos documented and added to the project record.

Need to start a claim?

Email us with photos and the project reference.

We respond within one business day with next steps.

Email a claim Contact us